In the past few weeks AWEBthatWORKS has been making changes to the email spam settings on our servers. We’ve reduced the volume of overall spam, and added a prefix to messages which look like spam, but you may wish to treat your mail differently. In your hosting control panel, you’ll now be able to customize the settings for each email account. Like us, you may find that you need to make a few changes to get everything working as you’d like.
This video walks you through the process of setting up your spam filtering settings, with some more details on specifics below.
You can change the settings by going to https://admin.netrevenues.net:
Once you’ve logged into your account, click ‘Mail’ at the top, then choose the account you wish to adjust settings for. Click the ‘Spam Filter’ tab at the top, ‘Switch on Filtering’, and choose how you’d like to deal with spam email. You can also click ‘Show Advanced Settings’, and apply more detailed options, such as the spam level, and black and white-listed addresses.
If you’re not sure how to choose the spam level setting (the default is 7, though we’d suggest 4 as a good starting point), you can look at the headers from the messages coming through to get an idea how different emails are ranked.
Directions for doing so in Outlook can be found here: http://its.yale.edu/how-to/
In GMail, you can do this by choosing ‘Show Original’.
In either case, you’re looking for a line which starts with “X-Spam-Status”. This will tell you the score of this message, and the required score to be identified as spam. The lower the score, the less likely this email is spam. You’ll likely want to check genuine mail and spam, so you can compare the two.
Ideally, we suggest ‘Marking the spam messages’, and adding something unique like ***SPAM*** to the start of messages it identifies as spam. You may choose to add a filter to your email program, so you can review those messages to be sure no genuine mail was caught. If you choose to ‘Delete all spam messages’ we suggest trying the score for at least a week or so to be sure no genuine mail is blocked. If you do choose to delete the messages automatically we aren’t able to retrieve them for you should something be mistakenly identified.
More complete details about the settings can be found here: http://download1.parallels.
If you need help getting your spam under control, please contact us to find out how we can help.