‘Keeping the thread’ offers e-mail users many benefits and saves everyone time and money. It ensures:
- all threads on the topic are contained in one email
- older emails with that same subject line can be ignored/deleted
- people don’t waste time sifting through multiple messages trying to find out what they need
- things don’t get lost in the fray
7 Things to Remember When Responding To An E-mail Message
- Reply to all (so everyone is in the loop)
- Respond on the latest email with that subject (so correspondence is not lost)
- Retain subject line (keeps all threads on same topic together)
- Stay on topic (subject line)
- Create new email for new/unrelated topics that arise (so subject lines are)
- Keep conversations to the topic described in the subject line
- Create a new email for new topics (ensures subject line describes content)
4 Tips For Creating A New E-mail Message:
- Ensure there’s not already an open email on this topic (multiple emails on same topic make it very hard to follow the thread and risk things being missed)
- Use subject lines that describes the topic succinctly (for all involved)
- Include keyword e.g. your domain name in subject line (for filtering /filing purposes)
- Email to only those who need to be involved (time is money)