Tonight when I phoned my mother-in-law, she thanked me for the beautiful arrangement she’d received yesterday… eeks!… they were not supposed to arrive until the 23rd!
When I called Teleflora to inform them of the mixup, they offered to go pick up the arrangement and then deliver a new one on the 23rd – I don’t think so! The operator then offered me 20% off the flowers arrangement, but that still did not give my mother-in-law what we wanted her to have… fresh flowers on Christmas. I asked if a small arrangement could be delivered on the 23rd in lieu of the 20% off and they agreed after a short hold while she approved this with the management team. I thanked the operator for her assistance, wished her and her family a very Merry Christmas, and informed her that I would continue to give them my flower orders.
Cheers to Teleflora (www.Teleflora.com) for turning a problem into an opportunity to create loyalty!